Terms & Conditions


  1. These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as Vida Cosmetics, to the buyer hereafter referred as the Customer.
  2. The Online store is for use by individuals aged 13 and over. You should not use the Online store if you are under this age.


  1. The prices of the goods will be as quoted on the Online store from time to time. We take reasonable care to ensure that the prices of goods are correct at the time when the relevant information was entered onto the system.
  2. Prices for our goods may change from time to time, but changes will not affect any order which we have confirmed.
  3. All prices are quoted in PKR (Pakistani Rupee Currency)
  4. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.


  1. Payment options for now are C.O.D (Cash on Delivery)
  2. You may select to view the price of the products on our Online store in any currency supported by us and the relevant exchange rate at the date you make payment shall be applied on checkout so payment is received by us PKR.
  3. Any discount or other promotional codes issued by Vida New York from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use and maximum order value. Certain products may be excluded, and you will not be able to use discount codes in respect of such brands/products.
  4. Discount codes are non-transferable and bear no cash value. Any discount code sent to you by email or any other method is confidential, and the Customer shall not share this with any other person.
  5. Payments can also be processed through HBL payment gateway on the checkout page.


  1. Vida New York shall retain the property of the goods until full payment has been made by the Customer and has been received. The Customer will own the goods once full payment has been received by Vida New York.


  1. All Orders are subject to acceptance and availability. Upon placing an order with Vida New York, the customer will receive an order acknowledgement and subsequent update email(s) receipt of the acknowledgement.
  2. Order acceptance and the creation of the contract between Vida New York and the Customer will start at the time the products ordered by the Customer are dispatched from Vida New York’s warehouse to be delivered to the address supplied by the Customer.
  3. Vida New York will take all reasonable care in accordance with applicable laws, in so far as it is in its power to do so, to keep the details of the Customer’s Order and payment secure, but in the absence of negligence on its part (and subject to applicable laws, including laws relating to data protection and privacy) Vida New York cannot be held liable for any loss suffered by
  4. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Online store; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
  5. Products purchased from Vida New York are not for re-sale or distribution. Vida New York can at its sole discretion restrict ordering to a maximum of 5 pieces of any individual products and reserve the right to cancel any Orders which are suspected are being purchased for re-sale or distribution.


  1. Any date or period for delivery shall be considered as indicative only. It is our policy to try to dispatch all orders within 1-2 working days. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. In any case, delivery will be made within 15 days after the date we accept your order.
  2. If there is a substantial delay in the delivery caused by the supplier, the carrier or any other third party, then Vida New York will contact you as soon as possible to let you know and provided we do this, we will not be liable for such delay. If there is a substantial delay you may end the contract.


  1. Customer will assume risk of the products ordered once they have been delivered to the address specified on the Order. Vida New York accept no liability for undelivered parcels where the Customer provides an incorrect or invalid delivery address and/or fails to collect the Order from the delivery address specified following our reasonable efforts to contact you to deal with this.
  2. In the event of an order being lost by a third party which has either been authorized by you to accept the products or a courier commissioned by you to deliver the products, Vida New York bears no risk once it has been delivered to them. Where goods have been received damaged, a full refund will be made if we are notified of the problem within 7 days of delivery by phone, email or otherwise in writing. You will then be required to return the goods together with their original packaging to the Vida New York official address.


  1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time, we entered the contract.
  2. We only supply the products for domestic and private use. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  3. We do not in any way exclude or limit our liability for:
    - Death or personal injury caused by our negligence;
    - Fraud or fraudulent misrepresentation;


  1. We will only use your personal data as set out in our privacy policy 
  2. The Customer shall respect all license agreements delivered by the copyright owners. Vida New York cannot be held responsible or liable for any misuses conducted by the Customer or any third party.
  3. All trademarks shown on www.vidacosmetic.com belong to their registered owners and must not be copied without prior permission.
  4. You must not use any part of the materials on the Online store for commercial purposes without obtaining a license to do so from us or our licensors.


  1. Whenever you submit a review or make use of another feature that allows you to upload material to the online store, or to make contact with other users of the online store, you warrant that you will be accurate and that you will not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist. You warrant that any such contribution complies with those standards and that you own or otherwise control all of the rights to the content that you post, that such post shall not breach or infringe the rights of any third party and you indemnify us for any breach of these warranties.
  2. Any material you upload to the Online store will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.
  3. We have the right to use the name that you submit in connection with such content and to disclose your identity to any third party who is claiming that any material posted or uploaded by you to the online store constitutes a violation of their intellectual property rights, or of their right to privacy.
  4. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of the online store.
  5. We have the right to remove any material or posting you make on the online store if, in our opinion, such material does not comply with the content standards set out above.


  1. We reserve the right to change these terms and conditions at any time but will notify you in advance of such changes.